To help you navigate our site better and make your shopping experience easier, we have provided below, answers to our most frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.

ACCOUNT RELATED

Why create a medplusbeauty.com account?

By creating an account and saving your information, you will be able to:

• Earn ValuePlus rewards
• Check out faster
• Review past order details
• Reorder products conveniently
• Track your order status and
• Be informed about new arrivals and promotions

To create an account you must have a valid email address and a phone number. If you'd like to create an account now and enjoy these benefits, please click here.

Do I need an account to shop at medplusbeauty.com?

It is not mandatory for you to have an account to shop at MedplusBeauty.com. However, without an account you will have to enter your contact information and address details every time you purchase an item and will not be able to earn ValuePlus points. For shopping without an account, add the items to the shopping bag and click on GUEST CHECKOUT in the check out page and enter the details as required.

I am a new user, how do I create an account?

Click on “SIGN IN/REGISTER” at the top of any page on the website. Then click on 'Register now'. Enter your email address and password. Renter your password to create an account. Your email ID will be used as your default username for your MedplusBeauty.com and ValuePlus accounts. While choosing a password, please remember that

• Passwords are case sensitive. For example “Password” and “password” will be treated as different from one another
• Passwords must be of 6 or more characters.
• Adding numbers and special characters to your password will make them hard to hack

Once registered, visit 'My Account' to enter your personal details and shipping addresses to enable faster checkout. Please ensure that you provide a valid and accurate phone number in case you need to be contacted for order confirmation or any other order or account related information.

When saving your address, make sure you enter your complete postal address since incomplete or incorrect information may slow order processing.

If you would like to create a new account now, please click here.

I am a registered user. How do I edit/manage my account?

You can edit/update/manage your personal information, including your name, address, contact information and password at any time. To access your account, click on "SIGN IN/REGISTER". Once logged in, click on the down arrow beside your name and click 'My Account'. You will also be able to view your shopping lists and order history here.

It is important to keep your account information accurate and up to date, since our customer service will be unable to help you if you are not able to verify the information provided by you in your account.

My email ID has changed. What should I do?

Since your registered email ID is your unique user ID, we use this to keep track of all your transactions and ValuePlus related information. This cannot be changed without creating a new account. You can continue to use this email ID as your username and update the contact email address in your 'My Account' page. Once this is done, you will receive all communications from MedplusBeauty.com at this new email address. However your user ID for logging into your account will remain the same.

I forgot my Password. What should I do?

If you forget your password, we can email you a new, secure password. Click on “SIGN IN/REGISTER” at the top of any page on the website, and click on 'Forgot Password' and enter your registered email ID and submit. We will send you a mail on your registered email ID with instructions on creating a new password.

ORDERING AND PAYMENTS

How do I place an order?

Placing an order for any product with MedplusBeauty.com is quick and simple. As you browse through our website, select the item you would like to purchase, click on quick view or the product. Select the variant that you wish to purchase, enter the desired quantity and add product to your shopping bag.

Checkout: When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order summary during checkout. As part of the checkout process, you will be asked to provide:

• Any promotional code or store credit you have received
• Your billing and shipping address and
• Your preferred payment method

You can verify your order details before confirming your order. For online payments, you will be redirected to a third party payment gateway, where you provide your payment details. Once the order process is complete, you can print your order summary with your order ID. You will receive emails at your registered ID confirming the order and the shipment.

How can I pay for my order?

We offer multiple methods to make payments for your order. You can pay Online using a Credit or a Debit Card, Net Banking, or Store Credit or Offline using Cash on Delivery (COD).

For Credit/Debit card and net banking payments, you would be routed to our trusted payment gateway provider where you would have to enter your account number and/or your CVV number and 3D Secure PIN. All Credit/Debit card details remain confidential and private. MedplusBeauty.com and our trusted payment gateways use SSL encryption technology to protect your card information.

I wish to pay COD (Cash On Delivery). What are the rules?

Cash on Delivery service is available in certain select locations. Please check for COD availability in your location prior to choosing this option. You can do this by clicking on the 'Search Pincode for COD' link and entering the pin for the shipping destination. For all COD orders, our customer service will call you to confirm the order prior to shipment. The minimum order amount for COD is Rs. 600 and the maximum order value should not exceed Rs. 15000. Rs. 50 Service Charge is applicable for all COD orders.

The payment has to be done in cash only. No Cheques or Drafts will be accepted.

I have a discount voucher/Credit Note. How can I redeem?

Note that for all items where the price is marked down, the discount automatically applies to the price of the item and you do not have to enter any code for availing this. However, if you are in possession of a discount voucher or a credit note, you can enter the code at the time of checking out and the amount will be deducted from the total bill amount as per the rules of the voucher or note.

Discount vouchers are generally for one time use only. Partial redemptions are not possible. Promotion codes apply to individual items and are valid during the promotion period only. There may be a restriction on the number of items that can be purchased for items on promotion.

PRODUCT RELATED

What is the Virtual Studio?

The Virtual Studio is a one of its kind, advanced technology application provided by MedplusBeauty.com to enhance the buying experience of our users and provide assurance by letting you try some of our products before you buy. The studio lets you upload your photograph or choose a model photograph and apply makeup of your choice. For a step by step instruction on how to experience our virtual studio, please click here.

How do I find the product that I am looking for?

To help find the product you are looking for and navigate our website better, we have provided several helpful category listings. You can either browse our products by category and subcategory, by price, or by popularity. If you are looking for a specific product and know the name, try product search or browse by brand name.

I do not see the product I want? What do I do?

If the item you are unable to see is something that you have seen or purchased on the website previously, either we are having difficulty sourcing it or has been discontinued by the supplier. In any case, send us a message, and we will get back to you within approx. 24hrs to confirm if we can source the item for you. You can also send us requests for related products that are not listed on our website. We promise to do our utmost to source the product for you.

The product I wish to buy is out of stock? When can I buy?

If a product is out of stock, you can notify us of your intention to purchase by clicking on the 'Notify Me' button. We will send information to the email address you entered immediately upon receipt of stock.

I received the wrong product? What should I do?

We thoroughly check all dispatches before shipping to ensure they match your order exactly. If however, in the rare case that you have received an item in error, we apologize for the inconvenience. Please return the item to us and we will arrange for the appropriate replacement free of charge. For further instructions and information on returns and cancellations, check out or returns policy.

I received a damaged product? What should I do?

For instructions on how to deal with a damaged product, please check our Returns Policy

Are there any additional hidden costs on a product?

Absolutely not. There are no extra taxes or hidden costs. The price mentioned on the website on the order confirmation page is what you have to pay and is the final price. Our prices are ALL inclusive. All taxes are included with the list prices

What about warranty and benefit claims of the products?

We are a retailer and not the manufacturer of the products sold on our website. We guarantee you genuine products by sourcing all items from authorized distributors and resellers of the products, but cannot undertake the responsibility for the claims of warranty and benefits made by the manufacturer. If you have questions or problems related to a product, please contact the manufacturer directly.

SHIPPING AND DELIVERY

How will the items I ordered be delivered and how much does it cost?

We ship our products via reputed courier partners or through MedPlus logistics network. Delivery is free where the order value is greater than Rs 600. Otherwise, Rs.75 is charged for shipping.

When will the item be delivered?

Most orders confirmed before 14:00 hrs will be shipped out of our warehouse on the same day. Order confirmation happens for online payments once payment authorization and verification is obtained. For COD, order is confirmed once our customer service representative verifies your order and shipping address. For other Offline payments, order confirmation happens once the payment is cleared.

For all in stock items, the delivery happens on the same day in Hyderabad and within the next 2 days in all major metros, subject to the above cutoff times. Delivery times for other areas will vary from 2 – 7 days depending on the availability of courier service.

You will receive a message once the order is confirmed and when the items are shipped with an update on the approximate delivery time.

Do you deliver on the same day? What is the Cut-Off time?

Same day delivery is currently available in Hyderabad. We will shortly extend it to all major metros. The cut off time for same day delivery is 14.00 Hrs, by which time the order should be confirmed.

How can I track the status of my order?

Click on the track order status in the website and enter your order ID. Information regarding the current order status will be displayed here.

To check the status of all your previous orders or to browse your order history, you need to be a registered member of MedplusBeauty.com. If you do not have an account already, create one now. Registered customers can login to their account and click on order history to obtain information on all orders.

CANCELLATIONS AND RETURNS

How do I cancel an order or return an item I purchased?

For detailed information on cancellations and returns, please see our Returns & Cancellations Policy.